Related Articles
Missing Order From Party
One of your orders didn't attach to your party? No worries! We’d be happy to move it over for you! Just send customer service an email (customerservice@tiberriver.ca) with the order #, party # and name listed on the order. Please make sure your guest ...
Claiming Host Rewards
If you are having issues with claiming your Host Rewards there could be a few reasons for this: Your party does not yet meet the needed $250 retail total (tax, shipping and gift cards are not eligible to contribute). You can double check orders ...
Contacting Customer Service
The resource centre is a wealth of information. For common inquiries such as commission, host rewards and back office we often refer to these 2 sections of the resource centre Show Me The Money & Back Office Training: For any answers or inquires that ...
Commission Discrepancies
There could be a few reasons for discrepancies. Most common are: Commission is not always 30% of everything you sell. Things like candles or Tiber swag have a lower commission and business tools have no commission at all. All these items will still ...
Canadian Shipping Information
We ship all our packages inside Canada with Canada Post. Packages ship from our Winnipeg fulfillment center within 1-5 days of your order being placed and are delivered direct to your door or PO Box as indicated by you during your check out from our ...